Cancellations requested before dispatching the cargo from our Indian logistics hub qualify for a 100% refund, minus any pharmacy sourcing fees or transaction platform charges.
Once a shipment is handed to the carriage partner (DHL, FedEx, UPS) and custom clearances have commenced, cancellations cannot be processed and fees are non-refundable.
In the highly unlikely event that a shipment is seized or rejected by destination customs due to documentation errors originating from our side, we will process a 100% refund or offer a free reshipment. However, if seizure happens because the user provided incorrect or altered prescriptions, no refunds apply.